Warranty, Terms & Conditions

Methods of Payment:
We accept Checks, Wire Transfers, Credit Cards, (Visa, Master Card, American Express and Discover). We are also happy to work with your leasing agent.

Prices
All merchandise is priced F.O.B. warehouse/origin. All prices are subject to change without notice. All orders accepted subject to prices prevailing at time of shipment. Prices do not include shipping costs or freight, if applicable. All forms of payment and terms must be reviewed and approved by Contract Furniture Company.

Orders and Revisions
Confirmation of orders may be made by fax or in writing by mail or email. Any changes made to original orders that are in process may be subject to additional charges and delays. In the event of cancellation purchasers may be charged for materials and supplies whether work is in process or in stock. Prices are subject to change.

Availability of Stock
Contract Furniture Company does not guarantee availability of items shown in the catalog or website. Certain items may be discontinued at manufacturer's discretion without notice.

Minimum Order
All orders must exceed $800.00, not including tax or freight. All orders that do not exceed this amount are subject to a $100.00 Small Order Charge Fee.

Broken Master Pack
A $50.00 broken master pack charge will be incurred for any broken master pack or carton, excluding sample orders.

Call Before Delivery
All orders requesting a call before delivery are subject to a $30.00 charge.

Freight
All merchandise is F.O.B. warehouse/origin, prepay and add and will be shipped upon receipt of full payment unless otherwise agreed upon. Please furnish shipping and routing instructions with each order. If not such instructions are received we have the option to ship accordance with what we judge to be the best possible way. All orders are shipped dock to dock, weekdays during normal business hours unless specified. Additional services such as lift-gate, inside delivery, re-routing, re-delivery, or other requests are subject to an additional fee at the customer's expense.

Transport Claims
Contract Furniture Company is not responsible for damages or loss incurred in transit. All furniture shipped at purchaser's own risk after it has been inspected and securely packed. Before accepting merchandise from the carrier, inspect cartons for visible signs of damage and note any loss or damage on the delivery receipt. If there is loss or damage, make an immediate claim with the delivery carrier. In case damage is concealed and not determined until furniture is unpacked, keep the packing slip and notify the carrier immediately for an inspection. All claims of damage from transport should be filed directly to the carrier by the customer within 24 hours of receiving. Failure to indicate damages incurred by freight may result in a loss for claim. By signing the delivery receipt or bill of lading, the customer acknowledges the order was received in good condition.

Maintenance
To insure durability and longevity of the product, it is important to clean and care for the merchandise. Cleaning and inspecting the product is part of standard maintenance and upkeep, and should be done at regular intervals. Clean and tighten all screws and bolts. Any item which shows signs of loose joints (please inspect regularly) should be taken out of service. Note: Warranty may be voided if proper maintenance intervals are not followed.

Warranty
Contract Furniture Company provides a limited warranty in workmanship and materials. Our warranty becomes null and void in the event of damage to the product resulting from unauthorized repairs, breakage due to abuse or misuse, repair, alteration or modification of the product by anyone other than authorized representatives thereof, damage resulting from accidents, vandalism, acts of nature and improper use. All Contract Furniture Company products have a standard one-year limited warranty. Our warranty varies per product line. Please contact a Contract Furniture Company representative for additional warranty information.

Returns
No merchandise can be returned without express authorization of Contract Furniture Company. All returns are subject to a restocking and handling charge. All freight and other applicable charges will be at the customer's expense. If a defect is noticed it should be reported to Contract Furniture Company within 24 hours of shipment arrival. All merchandise subject to a return must be in its original packaging, unused and unassembled. All goods are specific to a customer's preference; therefore made to order items are non-refundable unless prior written consent is given by Contract Furniture Company.