FREQUENTLY ASKED QUESTIONS

How can I pay for my order?

Contract Furniture does require full payment at the time of order placement and accepts all major credit cards (VISA, MasterCard, American Express, and Discover) as well as wire transfers. We also welcome check payment (Payable to Contract Furniture) and can work with your specified leasing agent.

What is the cost for shipping?

Shipping costs are not based on a fixed percentage and vary depending on the products ordered as well as where the products are being shipped to. Other variables that are taken into consideration when estimating shipping costs are such accessories as needing a call before delivery, needing a delivery truck with a lift-gate, expedited shipping etc. Our online shopping cart provides a percentage estimate; however, due to fluctuating fuel costs and the details of your order, freight varies.   We can provide you with a quote, once you determine what you’d like to order, complete with freight.

Are the items listed on the website in stock?

We offer quite a few in stock items that are readily available however there are some items that are made to order with varying lead times.  If you click on the lead times tab, it will provide you with an idea of the estimated lead time and will also indicate if an item is typically in stock or not.

I need my order fast. How do I ensure that I will receive my order in time to meet my deadline?

Please contact a Contract Furniture Representative for any time critical projects.  We can determine whether or not your request is feasible and indicate any special instructions to ensure you receive your order in a timely fashion.  Due to the nature of the goods we cannot guarantee dates however we can aim to get your shipment to arrive in the time frame specified.  We often work with time critical projects and have a great record of meeting our customer’s needs.

I don’t see the product I need on your website. Where can I find it?

Please contact a Contract Furniture Company Representative and they will be able to assist you.  Some items are new and not featured online; some items may have been discontinued or had a product number or name change.

Can I use my own fabric?

We can manufacture using C.O.M. (customer’s own material) on most upholstered goods.  You will need to contact a Contract Furniture Representative to find out if your COM would be applicable for the application, estimated required yardage etc.

Do you sell to residential clients?

Our target market consists of commercial projects such as hotels, restaurants, resorts, etc.   We do not cater to residential clients unless it is a larger project. 

Do you have a minimum order on your products?

Yes we do. All orders must exceed $800.00 not including tax or shipping.  Orders that do not exceed this amount are subject to a $100.00 Small Order Fee.  We do have quantity minimums on powdercoated items, logo umbrellas, custom orders, and chair/table orders.  Please contact one of our representatives for further details.

What do I need to do upon delivery of my order?

Before accepting merchandise from the carrier it is essential to inspect cartons/boxes for visible signs of damage and note any loss or damage on the delivery receipt.  If there is loss or damage, make an immediate claim with the freight carrier.  In case those goods are not able to be inspected at the time of delivery it is best to notate on the delivery receipt possible concealed or hidden damage.  All claims of damage from transport should be filed directly to the carrier by the customer within 24 hours of receiving goods.  Failure to indicate damages incurred by freight may result in a loss of claim.  By signing the delivery receipt or bill of lading, the customer acknowledges the order was received in good condition.

Does your furniture have a warranty?

Contract Furniture Company provides a limited warranty against the workmanship and materials. Our warranty becomes null and void in the event of damage to the product resulting from unauthorized repairs, breakage due to abuse or misuse, repair, alteration or modification of the product by anyone other than authorized representatives thereof, damage resulting from accidents, vandalism, acts of nature and improper use.  All Contract Furniture Company products have a standard one-year limited warranty.  Our warranty varies per product line.  Please contact a Contract Furniture Company representative for additional warranty information.

Do you have a return policy? If so, what is it?

No merchandise can be returned without said authorization of Contract Furniture Company.  All returns are subject to a restocking and handling charge.  All freight and other applicable charges will be at the customer's expense.  If a defect is detected it should be reported to Contract Furniture Company within 24 hours of shipment arrival. All merchandise that has been deemed returnable must be in its original packaging, unused and unassembled.  All returned goods are subject to inspection and there will be no refund/credit issued until this process has been completed. Furniture items that are made to order are non-refundable unless prior written consent is given by Contract Furniture Company.

Does your furniture require assembly?

There is a good portion of our furniture that does require some assembly. Please contact a Contract Furniture Representative for clarification as to whether the products you are interested in will require assembly.

Do you ship outside of the United States?

We will ship only within the United States. If the furniture will be shipped to a destination outside the United States then the customer will need to provide us with their specified U.S. freight forwarder and the furniture will be shipped there. It is the customer's responsibility to export the furniture from the U.S. freight forwarder to the end destination.

Can you do custom sizes?

We can accommodate custom sizes for a variety of items. Please contact a Contract Furniture Company representative for additional information.