Commercial restaurant furniture question and answers
Our target market consists of commercial projects such as hotels, restaurants, resorts, etc. We do not cater to residential clients unless it is a larger project.
Yes we do. All orders must exceed $800.00 not including tax or shipping. Orders that do not exceed this amount are subject to a $100.00 Small Order Fee. We do have quantity minimums on powdercoated items, logo umbrellas, custom orders, and chair/table orders. Please contact one of our representatives for further details.
Before accepting merchandise from the carrier it is essential to inspect cartons/boxes for visible signs of damage and note any loss or damage on the delivery receipt. If there is loss or damage, make an immediate claim with the freight carrier. In case those goods are not able to be inspected at the time of delivery it is best to notate on the delivery receipt possible concealed or hidden damage. All claims of damage from transport should be filed directly to the carrier by the customer within 24 hours of receiving goods. Failure to indicate damages incurred by freight may result in a loss of claim. By signing the delivery receipt or bill of lading, the customer acknowledges the order was received in good condition.
Contract Furniture Company provides a limited warranty against the workmanship and materials. Our warranty becomes null and void in the event of damage to the product resulting from unauthorized repairs, breakage due to abuse or misuse, repair, alteration or modification of the product by anyone other than authorized representatives thereof, damage resulting from accidents, vandalism, acts of nature and improper use. All Contract Furniture Company products have a standard one-year limited warranty. Our warranty varies per product line. Please contact a Contract Furniture Company representative for additional warranty information.
No merchandise can be returned without said authorization of Contract Furniture Company. All returns are subject to a restocking and handling charge. All freight and other applicable charges will be at the customer’s expense. If a defect is detected it should be reported to Contract Furniture Company within 24 hours of shipment arrival. All merchandise that has been deemed returnable must be in its original packaging, unused and unassembled. All returned goods are subject to inspection and there will be no refund/credit issued until this process has been completed. Furniture items that are made to order are non-refundable unless prior written consent is given by Contract Furniture Company.
There is a good portion of our furniture that does require some assembly. Please contact a Contract Furniture Representative for clarification as to whether the products you are interested in will require assembly.
We will ship only within the United States. If the furniture will be shipped to a destination outside the United States then the customer will need to provide us with their specified U.S. freight forwarder and the furniture will be shipped there. It is the customer’s responsibility to export the furniture from the U.S. freight forwarder to the end destination.
We can accommodate custom sizes for a variety of items. Please contact a Contract Furniture Company representative for additional information.